Refund Policy

Payments for TryGrovia subscriptions are securely processed through authorized third-party payment processors. TryGrovia does not store complete payment card information. All transactions are subject to the terms and security standards of our payment processing partners.

Monthly subscriptions are billed once per calendar month on the date you initially subscribed. Each payment grants access to the Services for the following calendar month.

Annual subscriptions are billed once per year on the date you initially subscribed. Annual plans may offer a discounted rate compared to monthly billing. The full annual fee is charged upfront at the beginning of the subscription period.

All subscription fees are denominated in Indian Rupees (INR) unless otherwise specified. Prices are inclusive or exclusive of applicable taxes as indicated at the time of purchase. Current pricing is available on our Pricing page.

We strongly encourage all prospective users to make full use of the free trial period to explore our features, test integrations, and determine whether TryGrovia meets their business needs before purchasing.

The free trial is designed to give you a complete understanding of the platform so that you can make an informed purchase decision.

If you do not cancel your account before the free trial period ends, your account may automatically convert to a paid subscription and your payment method will be charged.

Because the free trial provides full access to evaluate the platform, subscriptions initiated after a free trial are generally not eligible for refund solely on the basis that the product did not meet expectations.

Free trials are available to new TryGrovia accounts only. TryGrovia reserves the right to determine trial eligibility and to modify or discontinue free trial offers at any time.

• Duplicate payment: You were charged more than once for the same subscription period due to a billing system error.
• Incorrect billing due to our error: You were charged an incorrect amount due to a pricing or billing error on our part.
• Technical issue caused entirely by TryGrovia: A verified, critical technical failure on our end prevented you from accessing the core features of the Services for a significant portion of your billing period, after investigation confirms the issue was solely attributable to TryGrovia.

To request a refund, please contact us at contact@trygrovia.com within 7 days of the charge in question, providing:

• Your registered email address and account details.
• The date and amount of the charge.
• A clear description of the issue and the reason for your refund request.
• Any supporting documentation or evidence.

Approved refunds will be processed to the original payment method within 7 to 14 Business Days, depending on your payment provider's processing times. TryGrovia is not responsible for delays caused by third-party payment processors or banks.

• Partial month or partial period usage: Fees for any portion of a billing period during which you have accessed or used the Services.
• Unused subscription time after cancellation: If you cancel your subscription, you retain access until the end of your current billing period. No refund is issued for the remaining unused time.
• AI Credits — consumed: AI Credits that have been used or consumed during the billing period are non-refundable.
• AI Credits — unused but allocated: Unused AI Credits that expire at the end of a billing period are non-refundable.
• Promotional or discounted pricing: Subscriptions purchased under promotional offers, discount codes, or special pricing are non-refundable.
• Subscriptions after platform usage: Fees for subscription periods during which you have actively used the platform, including logging in, accessing features, or managing data.
• Taxes and government fees: GST, local taxes, and any government-mandated charges collected in connection with your subscription are non-refundable unless required by applicable law.
• Third-party charges: Fees charged by third-party providers connected to your TryGrovia account, including Meta, Google, payment processors, or other integrations, are outside TryGrovia's control and are not eligible for refund through TryGrovia.
• Add-on purchases: Any separately purchased add-ons, credit top-ups, or one-time purchases are non-refundable unless otherwise specified at the time of purchase.

You can cancel your subscription through your account settings or by contacting us at contact@trygrovia.com. We recommend cancelling at least 24 hours before your next renewal date to ensure the cancellation is processed before the next charge.

Cancellation prevents future billing. Your subscription will remain active until the end of your current paid billing period, after which your account will revert to a free or inactive state.

You will not be charged for subsequent billing periods after cancellation takes effect.

Cancellation does not entitle you to a refund for the current or any previous billing period, except in circumstances described under Refund Eligibility.

We recommend exporting your data before cancelling your subscription. After your subscription ends, access to certain features and data may be restricted. Please refer to our Privacy Policy for information about data retention following account cancellation.

By subscribing to a paid plan, you authorize TryGrovia to automatically charge your payment method on file at the applicable subscription rate at the start of each new billing period.

You are responsible for ensuring that your payment information is current and accurate. Failure to maintain valid payment details may result in interrupted access to the Services.

Where required by applicable law, we will send you a renewal reminder before your subscription renews. It is your responsibility to cancel before the renewal date if you do not wish to be charged for the next period.

If subscription pricing has changed since your last billing period, your renewal will be charged at the updated rate. We will provide advance notice of price changes before they take effect.

In the event of a failed payment, we may retry the charge one or more times using the payment method on file. We may also notify you by email requesting that you update your payment information.

If payment cannot be collected after reasonable attempts, TryGrovia reserves the right to downgrade, restrict, or suspend your access to paid features until payment is successfully received.

Your account and data will generally be retained during a short grace period to allow you to resolve the payment issue. We will communicate the applicable grace period timeframe where practicable.

You remain responsible for all outstanding amounts owed to TryGrovia. Unpaid amounts may result in permanent account suspension. We reserve the right to pursue collection of unpaid fees through appropriate legal means.

If you initiate a chargeback or payment dispute, TryGrovia will investigate the matter and respond to the dispute through our payment processor in accordance with applicable payment network rules and timelines.

We maintain records of subscription activations, usage activity, and account access that may be submitted as evidence during a chargeback investigation.

If TryGrovia determines that a chargeback was initiated fraudulently or without valid basis — for example, where the Services were accessed and used during the disputed period — the following actions may be taken:

• Immediate suspension of your TryGrovia account pending investigation.
• Submission of evidence to the payment processor to contest the chargeback.
• Permanent restriction on future purchases or accounts associated with the disputed payment method.
• Referral to relevant authorities in cases of suspected fraud.

We encourage open communication. If you believe a charge was made in error, please reach out to us before initiating a chargeback. We are committed to resolving legitimate billing issues promptly and fairly.

Where required by applicable law, TryGrovia will collect and remit applicable taxes on subscription payments. The applicable tax amount will be shown at checkout or on your invoice.

Taxes and government-mandated fees collected in connection with your subscription are generally non-refundable, unless required by applicable law or tax authority.

If you believe taxes were incorrectly applied to your account, please contact us at contact@trygrovia.com and we will review your request.

GST invoices are available upon request and may also be accessible directly from your account dashboard. If you require a GST invoice for business or tax purposes, please contact us at contact@trygrovia.com.

Exceptional refund requests may be considered where:

• Extraordinary or unforeseen circumstances prevented any use of the Services.
• A verifiable technical failure on TryGrovia's part significantly impaired access to core features.
• Any other situation that TryGrovia, in its sole and reasonable discretion, considers warranting exceptional treatment.

Consideration of an exceptional refund request does not guarantee that a refund will be granted. TryGrovia's decision on exceptional requests is final.

Submitting an exceptional request does not waive our right to apply the standard terms of this Refund Policy.

To submit an exceptional refund request, please email contact@trygrovia.com with a detailed explanation of your circumstances and any relevant supporting information. We will review your request and respond within a reasonable timeframe.

Website: https://trygrovia.com

Email: contact@trygrovia.com

We aim to respond to all refund-related inquiries within 2 Business Days. For billing disputes or urgent matters, please include "Billing" or "Refund Request" in your email subject line for faster processing.