Privacy Policy

This Privacy Policy applies to:

• The TryGrovia website
• The TryGrovia web application
• AI-powered features
• WhatsApp automation services
• CRM and lead management tools
• Marketing campaign management
• Review management features
• Analytics and reporting features
• Any other services provided by TryGrovia

This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or controlled by TryGrovia, even if they are accessible through our platform.

We are committed to:

• Protecting your privacy.
• Processing your information responsibly.
• Being transparent about how your information is used.
• Giving you control over your personal information whenever possible.
• Continuously improving our security practices to protect your data.

If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:

Email: contact@trygrovia.com

Website: https://trygrovia.com

Refers to TryGrovia, the provider of the website, software platform, applications, and related services described in this Privacy Policy.

Refers to all products, websites, applications, software, AI-powered tools, WhatsApp automation features, CRM, campaign management tools, review management tools, analytics, integrations, and any other services offered by TryGrovia.

Refers to any individual or organization that accesses, registers for, or uses the Services.

Refers to your registered TryGrovia account used to access our Services.

Refers to information that identifies or can reasonably identify an individual, including but not limited to your name, email address, phone number, company name, billing information, or similar identifiers.

Refers to information you provide about your business, including business name, industry, website, social media accounts, WhatsApp Business details, campaigns, customer records, and related operational information.

Refers to any information, files, messages, images, documents, prompts, CRM records, campaigns, contacts, reviews, or other content that you upload, create, import, or manage using our Services.

Refers to artificial intelligence features provided by TryGrovia, including content generation, AI assistants, campaign suggestions, analytics, automation, and other AI-powered functionality.

Refers to external services, platforms, integrations, APIs, or providers that interact with TryGrovia, including but not limited to Meta, Google, OpenAI, payment processors, cloud providers, analytics providers, and communication platforms.

Refers to cookies, pixels, local storage, and similar technologies used to improve functionality, security, analytics, and user experience.

Refers to all laws, regulations, and legal requirements applicable to the collection, processing, storage, transfer, and protection of personal information.

When you create or manage a TryGrovia account, we may collect information such as:

• Full name
• Email address
• Phone number
• Company or business name
• Password (stored in encrypted form)
• Profile information
• Account preferences

To personalize and operate our Services, you may provide information about your business, including:

• Business name
• Industry
• Website URL
• Business location
• Brand assets (logos, images, brand colors, documents)
• Social media profiles
• Business preferences and settings

Depending on how you use our Services, you may choose to store or manage:

• Customer names
• Phone numbers
• Email addresses
• Lead information
• Sales pipeline records
• Customer notes
• Tags and labels
• Follow-up activities
• Custom CRM fields

If you connect your WhatsApp Business account, we may process information necessary to provide WhatsApp automation features, including:

• WhatsApp Business Account information
• Phone number associated with your business
• Message templates
• Automation settings
• Contact information
• Message delivery status
• Conversation metadata

When you use AI-powered features, we may process:

• Prompts and instructions
• Uploaded documents and images
• Marketing content
• Generated responses and creatives
• AI-generated recommendations

If you use campaign management features, we may collect:

• Campaign names and settings
• Audience information
• Advertising preferences
• Campaign performance metrics
• Budget information (where applicable)
• Marketing assets

When using review management features, we may process:

• Review requests
• Customer feedback and ratings
• Review responses
• Reputation metrics

If you purchase a subscription or paid service, payments are processed by trusted third-party payment providers. TryGrovia does not store your complete credit card, debit card, or banking information.

We may receive limited billing information such as:

• Payment status
• Transaction identifiers
• Subscription details
• Invoice information

When you use our Services, we may automatically collect information including:

• Device information and browser type
• Operating system and IP address
• Time zone and language preferences
• Pages visited and features used
• Session activity and error logs
• Performance diagnostics

If you choose to connect third-party services, we may receive information from those services as authorized by you. Examples include Meta Platforms, Google, payment providers, communication platforms, analytics providers, and other integrations supported by TryGrovia.

We only access information necessary to provide the requested integration or functionality.

We use your information to create and manage your account, authenticate your identity, deliver requested features, and operate the Services.

We may use your information to personalize dashboards, AI recommendations, business settings, workflows, and other platform features based on your preferences and usage.

Information you provide may be processed to generate AI-powered responses, marketing content, automation suggestions, business insights, and other AI-assisted features that you choose to use.

We use your information to help you manage leads, customer relationships, sales activities, campaigns, reviews, automation workflows, and related business operations.

We use limited billing and subscription information to manage payments, invoices, subscriptions, renewals, and related account activities. Payment information is processed by authorized third-party payment providers.

We may send service-related communications, security notifications, product updates, billing information, technical notices, and customer support responses.

Where required by applicable law, we will obtain your consent before sending promotional or marketing communications.

We analyze usage patterns, feature adoption, performance metrics, and user feedback to improve functionality, reliability, security, and overall user experience.

We may use information to detect, investigate, prevent, and respond to fraud, unauthorized access, abuse, security incidents, policy violations, and other activities that may affect the integrity of our Services.

We may process information where necessary to comply with applicable laws, regulations, court orders, lawful government requests, or to establish, exercise, or defend legal claims.

Where required, we may use your information for additional purposes only with your consent or as otherwise permitted by applicable law.

When you use AI-powered features, TryGrovia may process the prompts, instructions, documents, images, or other content that you voluntarily submit to generate the requested output.

AI processing is performed solely to:

• Generate requested content
• Assist with marketing campaigns
• Create business insights
• Improve workflow automation
• Enhance productivity
• Deliver AI-powered features requested by you

AI-generated responses may include text, images, recommendations, summaries, marketing content, or other outputs.

Because AI technology is probabilistic, generated content may occasionally contain inaccuracies, omissions, or outdated information.

You are responsible for reviewing AI-generated content before publishing, sharing, or relying on it for business or legal decisions.

You are responsible for ensuring that any information submitted to AI features:

• Does not violate applicable laws.
• Does not infringe intellectual property rights.
• Does not contain unlawful, harmful, or prohibited content.
• Complies with our Terms and applicable platform policies.

Subject to applicable law and the terms of our AI service providers, you retain ownership of the content you submit and may use AI-generated output for your lawful business purposes.

TryGrovia does not claim ownership of your prompts, uploaded business data, or AI-generated business content.

Certain AI features may be powered by trusted third-party AI providers. Where applicable, information submitted to AI features may be processed by such providers solely for the purpose of delivering the requested functionality.

We may use limited operational information, error reports, and system diagnostics to improve the reliability, security, and performance of our AI-powered Services.

Where required by applicable law or contractual commitments, we will not use your content for AI model training without an appropriate legal basis or your consent.

AI-generated content is provided for informational and productivity purposes only. It should not be considered legal, financial, medical, tax, or other professional advice. You should seek appropriate professional guidance before making decisions based on AI-generated output.

When you choose to connect your WhatsApp Business Account, we may process information necessary to provide the requested functionality, including:

• Business phone number
• WhatsApp Business Account information
• Message templates
• Contact information
• Automation settings
• Message delivery status
• Conversation metadata

When using WhatsApp automation features, messages are processed only to:

• Deliver your messages
• Automate customer conversations
• Support AI-powered responses
• Manage workflows
• Improve communication efficiency

Users are responsible for ensuring that their use of WhatsApp Business features complies with:

• Meta Platform Terms
• WhatsApp Business Terms
• Applicable privacy laws
• Anti-spam regulations
• Customer consent requirements

You are responsible for obtaining any permissions, consents, or legal authorizations required before contacting your customers through WhatsApp or other communication channels.

Information exchanged through Meta services may also be processed by Meta in accordance with Meta's own Privacy Policy and applicable platform terms.

We encourage users to review Meta's privacy practices before connecting their accounts.

Certain WhatsApp Business features depend on Meta's infrastructure and APIs. Feature availability, functionality, or performance may change based on Meta's platform policies, technical requirements, or service availability.

You remain responsible for:

• The content of messages you send.
• Customer consent.
• Compliance with applicable laws.
• Compliance with Meta platform policies.
• Proper use of automation features.

Examples of such providers may include:

• AI service providers
• Payment processors
• Cloud hosting providers
• Communication platforms
• Analytics providers
• Authentication providers
• Email delivery services
• Customer support platforms

Each third-party provider processes information in accordance with its own privacy policy and applicable legal obligations.

TryGrovia carefully selects service providers that we believe maintain appropriate security and privacy standards. However, we do not control the privacy practices of independent third-party services.

We encourage you to review the privacy policies of any third-party services you choose to connect with your TryGrovia account.

• Keeping you signed in
• Remembering your preferences
• Maintaining account security
• Improving website performance
• Measuring platform usage
• Understanding feature adoption
• Diagnosing technical issues

Some cookies are essential for the operation of our Services, while others help us improve user experience and analyze platform performance.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

Additional information regarding cookies may be provided in our Cookie Policy.

With trusted service providers who assist us in operating our Services, including infrastructure, payment processing, analytics, customer support, communication, and AI functionality.

With third-party services that you voluntarily connect to your TryGrovia account.

Where required by applicable law, regulation, court order, or lawful governmental request.

If TryGrovia is involved in a merger, acquisition, investment, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable legal requirements.

To protect the security, integrity, legal rights, property, or safety of TryGrovia, our users, or others where permitted by applicable law.

We require our service providers to process information only as necessary to provide the requested services and in accordance with appropriate confidentiality and security obligations.

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication mechanisms
• Password hashing
• Role-based access controls
• Infrastructure monitoring
• Security logging
• Backup and disaster recovery procedures
• Continuous security improvements

While we work to protect your information using commercially reasonable security measures, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

If we become aware of a security incident affecting personal information, we will take appropriate steps consistent with applicable law.

• The type of information
• Your account status
• Legal requirements
• Business obligations
• Security needs

When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention practices.

Certain information may be retained for longer periods where required by law or necessary to establish, exercise, or defend legal claims.

We may request reasonable verification of your identity before processing certain privacy-related requests.

To exercise your privacy rights, please contact us at contact@trygrovia.com.

Please note that some information may continue to be retained for:

• Legal compliance
• Fraud prevention
• Security purposes
• Dispute resolution
• Enforcement of our agreements

• Customer records and CRM data
• Business information
• Marketing campaigns
• Uploaded files and media
• AI prompts
• AI-generated business content (subject to applicable laws and third-party provider terms)
• Reviews and customer communications

Except as necessary to provide the Services or as required by applicable law, TryGrovia does not claim ownership of your Customer Content.

You are responsible for ensuring that you have all necessary rights and permissions to use, upload, process, and manage such content through our Services.

• Obtaining any required customer consents.
• Complying with applicable privacy, marketing, and anti-spam laws.
• Maintaining accurate business information.
• Managing user access within your organization.
• Ensuring that your use of the Services complies with applicable laws and our Terms.

TryGrovia is not responsible for customer communications or business decisions made using the platform.

• Business decisions
• Marketing campaigns
• Legal matters
• Financial decisions
• Customer communications
• Public distribution

AI-generated content should not be considered professional advice.

• Applicable data protection laws
• Industry security best practices
• Meta Platform requirements
• Google API Services requirements
• Payment industry standards
• Privacy-by-design principles

TryGrovia uses Google OAuth to allow users to sign in securely using their Google account.

TryGrovia's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information received through Google OAuth is used solely to authenticate your identity and create or access your TryGrovia account. We do not use Google user data for advertising, profiling, or any purpose beyond account authentication and the core functionality of our Services.

As our platform evolves, our privacy and security practices may also continue to evolve to meet changing legal and operational requirements.

Website: https://trygrovia.com

Email: contact@trygrovia.com

For privacy-related requests, including access, correction, deletion, or other privacy inquiries, please contact us at contact@trygrovia.com.

If our registered business address changes in the future, the updated address will be published on our official website.